Introduction
Welcome to Feyzo Logistics. We take your privacy seriously and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
Data Controller
The entity responsible for processing your personal data under this policy is:
Feyzo Logistics Latakia, Syrian Arab Republic
Data We Collect
We collect the following types of data:
- Identity data: full name, company name, job title
- Contact data: email address, phone number, postal address
- Shipment data: cargo details, ports, customs documents
- Usage data: IP address, browser type, pages you visit and duration
How We Use Your Data
We use your data only for the following purposes:
- Providing the freight forwarding and customs clearance services you requested
- Responding to your inquiries and preparing quotes
- Improving our website and services based on usage patterns
- Complying with legal and regulatory obligations
- Sending shipment updates (only upon your request)
Legal Basis for Processing
We process your data based on the following legal grounds:
- Contract performance: to deliver the services you requested
- Consent: when you explicitly agree (e.g., newsletter)
- Legitimate interest: to improve our services and prevent fraud
- Legal compliance: to fulfill regulatory obligations
Sharing Data with Third Parties
We do not sell your personal data. We may share it only with:
- Shipping and transport partners: to complete shipments
- Customs authorities: to comply with customs regulations
- Technical service providers: such as Google Analytics (only after your consent)
- Legal authorities: upon formal request under applicable law
Data Retention
We retain your data only for as long as necessary to fulfill the purposes above or as required by law:
Shipment data: 5–7 years (accounting and legal requirements) Inquiry data: 2 years from last interaction Analytics data: according to Google Analytics settings
Your Rights
If you reside in the European Union, you have the following rights under GDPR:
- Right of access: request a copy of your personal data
- Right to rectification: correct inaccurate data
- Right to erasure: request deletion of your data ("right to be forgotten")
- Right to restrict processing: limit how we use your data
- Right to data portability: receive your data in a machine-readable format
- Right to object: object to the processing of your data
- Right to withdraw consent: withdraw your consent at any time
To exercise any of these rights, please contact us at the email below.
Data Security
We implement appropriate technical and organizational security measures to protect your data from unauthorized access, alteration, disclosure, or destruction, including encryption in transit and access controls.
However, no transmission of data over the Internet can be guaranteed to be 100% secure.
International Data Transfers
Your data may be transferred to and processed in countries other than your country of residence. When we transfer data outside the European Economic Area, we use appropriate safeguards such as the Standard Contractual Clauses approved by the European Commission.
Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you discover that a child has provided us with personal data, please contact us to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes via email or a prominent notice on our website.
We recommend reviewing this page periodically for the latest updates.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, you can reach us at: